We posted an update at 4:20 this morning to fix the ongoing system slowness issue. Please let us know if you encounter any issues.
(971) 276 - 3371
Today OMMPOS experienced a service slow down from approx. 4 to 9pm PST. We traced the cause to an outage in Microsoft's west coast datacenter. We were able to work around this issue by creating and re-routing to a redundant data store in Microsoft's east coast datacenter. Please contact me with any questions. Thank you, Raja Afrika Marijuana Software, LLC (971) 276 - 3371
We received reports of extreme system slowness this morning and afternoon. We traced the problem to our online ordering report notification system and have temporarily taken it offline. We will review the cause of the problem and bring the online order indicator back online once the issue has been fixed. In the meantime you can check for new online orders by going to members.ommpos.com/orders/onlineorders.
Thank you to everyone who gave us a heads-up about the issue. Please keep us informed of any additional system slowness.
Raja (971) 276 - 3371
Over the past few months, the Metrc system has been experiencing sporadic system
performance issues in some states. We recognize that these issues in some cases have grown
more frequent, causing longer load times and error messages then optimal. We
have determined two primary causes behind these issues:
1) Increasingly frequent API calls by third-party integrators. In certain instances, misuse of
the API can cause a slowdown for other users, effectively clogging Metrc with
unnecessary data requests.
2) Large amount of active data in licensee accounts. Active sales receipt, package and
transfer data sets have grown quite large in some states. As these data sets become
larger, day to day functions can be impacted as the system has to work through large
portions of data that is no longer being used. In some cases, users have several years of
data contained in their respective accounts that is no longer being used, but is part of
their active data sets.
Starting July 20, Metrc will begin a series of system updates and production releases to enhance
our software and make the system faster and easier to use. See below for a summary and brief
timeline of these enhancements.
Production Release (7/20)
The upcoming production release is currently in our final testing stages and is primarily focused
on fixes. We release API Bulletin 69 that details the API impacts in the 7/20 release. If the
bulletin was missed by a vendor, please reach out to firstname.lastname@example.org.
System Maintenance (7/21)
Metrc will be conducting system maintenance in preparation for the upcoming rate limiting and
data optimization efforts. This required maintenance may impact system performance
between 8 to 11 AM CT in all Metrc instances. We encourage vendors to avoid any type of
synchronization/reconciliation jobs during that window. We do not expect Metrc to be
Metrc API Bulletin unavailable during that window, and if you experience any issues, please reach out to email@example.com.
Rate Limiting (tentatively scheduled for the last week of July)
We will also be implementing an API best practice known as rate limiting later this month. Rate
limiting caps the number of API calls a third-party integrator can make in a given amount of
time to ensure all integrators are given an equal playing field and no single user or company
being able to overwhelm the system.
Data Optimization (tentatively scheduled for the first week of August)
We will begin moving historical data – data that is finalized or finished – to separate locations to
further optimize system performance. Once the optimization is complete, system users and
vendors will still be able to access that data within the UI and API. Users will still be able to unfinalize or un-finish data if necessary.
In order to maximize the benefits of data optimization, users are encouraged to finalize or finish
sales receipts and packages that are no longer active. Metrc has provided users the ability to
finalize sales, finish both packages and harvests. If you have any questions or need help with
this process, please reach out to firstname.lastname@example.org.
We will send additional communications about these enhancements and of any impacts they
may have on daily operations over the coming weeks.
If you have questions about this bulletin, please contact Metrc support at email@example.com.
Update: 7/9/2020 The METRC synch and upload issue has been restored by Metrc. If you continue to experience any issues uploading sales or refreshing packages please let us know. - Raja
We are receiving reports that METRC sales uploads and METRC package refreshing are not working properly. We are receiving reports of duplicate METRC uploads posts and errors when trying to refresh METRC packages. This appears to be due to an issue occurring with METRC. Please give your METRC support rep a call to report this issue. We will post more details as they become available. Please give me a call with any questions.
Raja Afrika (971) 276 - 3371
Update 6/2/20 12:30 PM: METRC Service has been restored.
This morning we received reports that METRC reporting is not working. This outage appears to be coming from METRC's end. Please give METRC tech support a call to report this problem. We are doing the same on our end. Please give me a call with any questions at (971) 276 - 3371. We will update this blog whenthe issue has been resolved.
Marijuana Software, LLC
(971) 276 - 3371
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